Privacy Policy

Last updated: July 2026

Overview

AeronConnect ("AeronConnect," "we," "us," or "our") provides fixed-wireless internet, managed Wi-Fi, and related services to customers in the Verde Valley and Northern Arizona. We are committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes the information we collect, how we use and protect it, and the rights and choices available to you.

By using our website or services, you agree to the practices described in this policy.

Information we collect

We collect information you provide directly and information generated automatically when you use our services:

• Account and contact information — name, service and billing address, email, phone number, and payment details you provide when you sign up or contact us.
• Service and equipment information — the plan you subscribe to, equipment we install, IP addresses assigned to you, and technical data needed to provision and maintain your connection.
• Network usage information — data such as bandwidth used, connection quality, and diagnostic information we use to operate, secure, and troubleshoot the network. We do not sell your web-browsing history.
• Website information — information collected automatically when you visit aeronconnect.com, such as your device type, browser, and pages viewed (see Cookies & analytics below).

How we use information

We use the information we collect to:

• Provide, provision, maintain, and support your internet, phone, and managed Wi-Fi services;
• Bill you and process payments;
• Communicate with you about your account, service issues, outages, and updates;
• Monitor, secure, and improve the performance and reliability of our network;
• Comply with applicable laws, regulations, and lawful requests.

Customer Proprietary Network Information (CPNI) & phone service

If you subscribe to our phone service, certain information — such as the phone numbers you call, when, and the services you buy — is considered Customer Proprietary Network Information (CPNI) and is protected under federal law (Section 222 of the Communications Act). We use CPNI only as permitted by law to provide and support your service, and we do not sell it. You may contact us at any time to restrict our use of your CPNI for marketing purposes.

When we share information

We do not sell your personal information. We share it only in limited circumstances:

• With trusted service providers who help us operate our business (for example, billing, payment processing, or network vendors), under confidentiality obligations;
• When required by law, subpoena, court order, or valid governmental request;
• To protect the rights, property, or safety of AeronConnect, our customers, or others;
• In connection with a business transfer, such as a merger or sale of assets, subject to this policy.

Cookies & analytics

Our website may use cookies and similar technologies to remember your preferences and understand how the site is used so we can improve it. You can control cookies through your browser settings. Disabling cookies may affect some site features.

Data security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and to promptly address any issues that arise.

Your choices & rights

• You may review and update your account information by contacting us;
• You may opt out of marketing communications at any time;
• You may request restrictions on the use of your CPNI for marketing;
• You may ask questions about the data we hold about you.

Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will take appropriate steps to remove it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and post the current version on this page.

Contact us

Questions about this policy or your privacy? Reach us at info@aeronconnect.com or call 928.284.9900.